Learning Outcomes

Introduction to the Reception Role

Understanding the Reception Workstation

Receptionist Administrative Tasks

Safety and Security Protocols

Lesson Summary

In this module, you will learn some invaluable front office skills such as the historical evolution and cultural significance of the reception role, essential reception skills, the reception workstation, duties such as handling phone calls and messages, scheduling and managing appointments, and security protocols.

Professional Receptionist Essentials - Course Assessment

Learn the skills required to successfully run and manage a receptionist workstation with this free online course.

Professional Receptionist Essentials

The front office, also known as a receptionist workstation plays a huge role in portraying an organization’s reputation. Courtesy and good customer service should start here! This course provides a clear understanding of the receptionist’s workstation. It also explores how to carry out some invaluable range of duties including handling phone calls and messages, document management, and safety and security protocols that enhance guest experience.

10 Best Go (Golang) Courses for 2025

New CEO, New Structure: Greg Hart Reshapes Coursera’s Reporting

200K Layoffs, $100B Lost: The Tsunami of China’s Regulation on Education

10 Best Programming Courses for 2025

9 Best GIS Courses for 2025: Navigating Spatial Data

40+ Free Certificates from Wolfram U: Expand Your Computational Universe

2U Market Cap Falls Below edX Acquisition Price. Google to Blame?

Medical Education Platforms with 800 Free Certificates & CME Credit

AI Prompting with Google: From Beginner to Certified

[2025] Massive List of Thousands of Free Certificates and Badges

Coursera 10-K Highlights: Lower Partner Revenue Share, 1k+ Employees

10 Best Free Rust Courses for 2025: Write Memory-Safe Code

25 Resources to Learn Generative Engine Optimization in 2025

7 Best Reverse Engineering Courses for 2025

Exploring edX’s “Final” Tax Returns: Revenue Surges, Losses Mount, and Contributions Decline

White-Labeling in Online Education: Whose Credential Is It Anyway?