Learning Outcomes

Course Introduction

Disagreement Is Natural and Necessary

How Values, Experiences, and Biases Shape Viewpoints

Lesson Summary

The clauses of ISO 26000 provide a structured framework for understanding and implementing social responsibility in organizations. This module covers the key clauses, including Scope, Terms and Definitions, Understanding Social Responsibility, Principles of Social Responsibility, recognizing and Engaging Stakeholders.

The Difference Between Debate, Discussion, and Dialogue

Active Listening and Empathy

Real-World Examples of Companies With Poor Communication

Managing Emotions in Conflict

The implementation of ISO 26000 involves integrating social responsibility principles into an organization’s policies, strategies, and daily operations. This module covers key steps such as conducting a social responsibility gap analysis, developing action plans, integrating responsible practices across departments, and measuring progress.

Mastering Conflict Resolution and Communication - Assessment

Learn effective conflict resolution strategies and techniques for better communication in this free online course.

Mastering Conflict Resolution and Communication

This course will provide you with an in-depth understanding and knowledge of how to deal with conflicts and resolve them effectively. We cover practical steps for listening and communicating effectively in professional spaces. By the end of this course, you will have learned to control your emotions, understand your feelings, communicate effectively, and enhance your relationships with others at work as well as in your personal life.

9 Best GIS Courses for 2025: Navigating Spatial Data

From Zero to Cybersecurity Analyst: How Google’s Certificate Can Launch Your Career

10,000+ Free Courses from Tech Giants: Learn from Google, Microsoft, Amazon, and More

Coursera, Udemy, and the $10M+ Video Privacy Battle: Class Action Update

6 Best Node.js Courses in 2025

Chasing 100M Daily Users, Duolingo Reconsiders Ads, Paying Influencers, and Its Most Expensive Plan

40+ Free Certificates from Wolfram U: Expand Your Computational Universe

8 Best Crochet Courses for 2025: Practical, Enriching, Creative

2U Lays Off Staff for the Sixth Time Since its $800M edX Acquisition

Learn Something New: 100 Most Popular Courses For November

Harvard CS50 Guide: How to Pick the Right Course (with Free Certificate)

Exploring edX’s “Final” Tax Returns: Revenue Surges, Losses Mount, and Contributions Decline

7 Best Climate Change Courses for 2025: Exploring the Science

30+ Holiday Discounts & Online Learning Deals

10 Best Free Rust Courses for 2025: Write Memory-Safe Code

9 Best Quilting Courses for 2026: Turn Fabric Scraps Into Heirlooms